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购物英语:如需退货怎么办?

  salesperson: may i help you?  sarah: yes, i would like to return these

  salesperson: may i help you?

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  sarah: yes, i would like to return these
slacks.

  salesperson: alright. do you have your
receipt?

  sarah: yes. here it is. i bought them last
week.

  salesperson: and why are you returning
them?

  sarah: i bought them to go with a blouse of
mine. but they don’t really match.

  salesperson: i see. oh, wait. ma’am, i’m
sorry. these slacks were on sale.

  sarah: yes, they were thirty percent
off.

  salesperson: i’m sorry, but we don’t allow
returns on sale items.

  sarah: i know many stores have that policy.
but i have returned sale items here before. salesperson: i’m sorry, but we
usually don’t do it. it is our policy.

  sarah: i just bought these slacks a week ago.
and i am a regular customer here. can you make an exception this time?
salesperson: well. let me talk to the manager for a moment. ma’am, the manager
says i can do it this time. sarah: good. i’m a regular customer here. i am glad
you can make an exception for me.

  salesperson: please show me your receipt
again.

  sarah: here it is. s

  alesperson: i will have to give you store
credit, ma’am. if you find something else you like in the store, you can use the
credit. sarah: store credit is okay with me. i’m sure i will find something i
like. i shop here a lot.

  salesperson: we appreciate your business,
ma’am.

  店员:我能为你效劳吗?

  莎拉:是的,我想退回这些长裤。

  店员:好的,你有收据吗?

  莎拉:有的,在这儿。上星期才买的。

  店员:为什么要退呢?

  莎拉:我本想买来配一件衬衫的,但是它们配起来不好看。

  店员:我明白了。等一等,太太,对不起,这是拍卖品。

  莎拉:没错,它们是七折品。

  店员:对不起,拍卖品不能退货的。

  莎拉:我知道很多店都是这样,但是我曾经在你们的店退过拍卖品。

  店员:对不起,我们通常不接受的,这是规定。

  莎拉:我上个星期才买的,而且我是你们的常客。 这次可以例外吗?

  店员:那么,让我和经理说说看。 太太,经理说这次可以。

  莎拉:太好了,我是你们的常客,我很高兴你们可以为我破例。

  店员:再让我看一看你的收据好吗?

  莎拉:这里。

  店员:我会给你一些点数,太太。 你可以用这些点数来挑你喜欢的东西。

  莎拉:给我点数也可以。 我会找到我喜欢的东西,我常常来这里购物。

  店员:谢谢惠顾,太太。

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